Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 541 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) shouting into the phone
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) saying bye before ending (d) muting when not talking
8. 8.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
12. 12.True or false: “saying your name first” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.True or false: “camera at eye level” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) loud TV behind you
16. 16.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) camera at eye level
17. 17.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) camera at eye level (d) side talk during a call
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) eating while on a call (d) camera at the ceiling
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) side talk during a call (d) camera at the ceiling
26. 26.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) calling late at night (d) loud TV behind you
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
28. 28.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
31. 31.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
35. 35.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
36. 36.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
38. 38.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) loud TV behind you (d) speaking clearly

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