Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 542 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
3. 3.True or false: “speaking clearly” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) camera at eye level (d) hanging up without bye
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) muting when not talking (d) loud TV behind you
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
14. 14.True or false: “saying your name first” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) eating while on a call
16. 16.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
22. 22.True or false: “calling late at night” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) saying bye before ending (d) camera at eye level
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) eating while on a call
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) speaking clearly
33. 33.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) “Is this a good time?”
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) hanging up without bye
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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