Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 543 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
2. 2.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) muting when not talking
4. 4.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) speaking clearly (d) muting when not talking
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) eating while on a call
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) a quiet place for calls (d) camera at the ceiling
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
14. 14.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) eating while on a call (d) shouting into the phone
20. 20.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
21. 21.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) saying your name first
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) a quiet place for calls (d) camera at eye level
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
27. 27.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) side talk during a call
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) calling late at night
30. 30.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
33. 33.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) hanging up without bye
37. 37.True or false: “side talk during a call” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) speaking clearly (d) “Is this a good time?”
40. 40.True or false: “saying bye before ending” shows good call manners. (a) False (b) True

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