Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 544 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) calling late at night
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
10. 10.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
11. 11.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) camera at eye level
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
16. 16.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
17. 17.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) loud TV behind you (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) side talk during a call (d) speaking clearly
19. 19.True or false: “side talk during a call” shows good call manners. (a) False (b) True
20. 20.True or false: “muting when not talking” shows good call manners. (a) True (b) False
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
22. 22.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) eating while on a call (d) side talk during a call
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”
27. 27.True or false: “speaking clearly” shows good call manners. (a) False (b) True
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) speaking clearly (d) saying your name first
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) saying bye before ending (d) camera at the ceiling
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.True or false: “saying your name first” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) a quiet place for calls
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) loud TV behind you (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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