Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 547 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) saying your name first
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) hanging up without bye
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) speaking clearly
5. 5.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) a quiet place for calls (d) “Is this a good time?”
14. 14.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) saying your name first (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) loud TV behind you (d) saying your name first
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
22. 22.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
24. 24.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) calling late at night (d) hanging up without bye
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) a quiet place for calls
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) side talk during a call
35. 35.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.True or false: “eating while on a call” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) a quiet place for calls (d) “Is this a good time?”

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