Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 548 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
2. 2.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
6. 6.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) shouting into the phone (d) saying your name first
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
9. 9.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
16. 16.True or false: “saying your name first” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) shouting into the phone (d) calling late at night
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) eating while on a call (d) hanging up without bye
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) speaking clearly (d) muting when not talking
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) loud TV behind you (d) side talk during a call
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) eating while on a call (d) saying bye before ending
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) camera at the ceiling
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) “Is this a good time?” (d) saying your name first
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) saying your name first
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) saying bye before ending
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) camera at the ceiling

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