Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 549 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) speaking clearly (d) saying bye before ending
9. 9.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
10. 10.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) side talk during a call
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) hanging up without bye
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”
20. 20.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) saying bye before ending
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) speaking clearly
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) calling late at night (d) saying bye before ending
29. 29.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
30. 30.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) “Is this a good time?”
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) loud TV behind you
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) saying bye before ending (d) speaking clearly
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) saying your name first
40. 40.True or false: “side talk during a call” shows poor call manners. (a) False (b) True

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