Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 550 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
2. 2.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
6. 6.True or false: “camera at eye level” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) hanging up without bye (d) side talk during a call
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) camera at eye level (d) speaking clearly
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) a quiet place for calls (d) muting when not talking
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) side talk during a call
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) camera at eye level
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) side talk during a call (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) camera at eye level (d) muting when not talking
23. 23.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
24. 24.True or false: “calling late at night” shows poor call manners. (a) False (b) True
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
27. 27.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) camera at the ceiling (d) side talk during a call
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
38. 38.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
39. 39.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners

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