Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 56 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) eating while on a call
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) side talk during a call
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
11. 11.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) camera at the ceiling
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) speaking clearly
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) shouting into the phone
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) saying bye before ending (d) camera at eye level
21. 21.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) camera at eye level (d) camera at the ceiling
23. 23.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
24. 24.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
29. 29.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) shouting into the phone (d) side talk during a call
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) saying your name first (d) side talk during a call
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) loud TV behind you
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) a quiet place for calls (d) muting when not talking
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112

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