Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 551 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) calling late at night
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) camera at the ceiling (d) side talk during a call
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) muting when not talking (d) shouting into the phone
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) calling late at night
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) shouting into the phone (d) calling late at night
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) muting when not talking (d) speaking clearly
21. 21.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
22. 22.True or false: “eating while on a call” shows good call manners. (a) True (b) False
23. 23.True or false: “camera at eye level” shows good call manners. (a) True (b) False
24. 24.True or false: “saying your name first” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) calling late at night (d) eating while on a call
28. 28.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) shouting into the phone (d) “Is this a good time?”
30. 30.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
31. 31.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
32. 32.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.True or false: “muting when not talking” shows good call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
38. 38.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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