Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 552 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) camera at eye level
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) saying bye before ending
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
5. 5.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
7. 7.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
8. 8.True or false: “muting when not talking” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) saying your name first
11. 11.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) hanging up without bye
12. 12.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) side talk during a call (d) saying your name first
15. 15.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) speaking clearly (d) saying your name first
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.True or false: “eating while on a call” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
27. 27.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
28. 28.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
29. 29.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) calling late at night (d) loud TV behind you
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) a quiet place for calls
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at eye level (d) camera at the ceiling

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