Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 553 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying your name first (d) side talk during a call
5. 5.True or false: “camera at eye level” shows good call manners. (a) False (b) True
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
7. 7.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) loud TV behind you
8. 8.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
13. 13.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) side talk during a call
14. 14.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) muting when not talking
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) muting when not talking (d) a quiet place for calls
19. 19.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) camera at eye level (d) saying your name first
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) camera at eye level (d) “Is this a good time?”
24. 24.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
25. 25.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) saying your name first (d) muting when not talking
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) muting when not talking (d) eating while on a call
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) calling late at night (d) saying bye before ending
32. 32.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) side talk during a call
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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