Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 554 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
4. 4.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) camera at eye level (d) saying your name first
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.True or false: “eating while on a call” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) shouting into the phone (d) calling late at night
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) eating while on a call (d) side talk during a call
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) “Is this a good time?” (d) side talk during a call
17. 17.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
19. 19.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
20. 20.True or false: “camera at eye level” shows good call manners. (a) False (b) True
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) muting when not talking
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) saying bye before ending
24. 24.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
26. 26.True or false: “saying your name first” shows good call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.True or false: “side talk during a call” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) calling late at night (d) hanging up without bye
32. 32.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) hanging up without bye (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at eye level (d) eating while on a call
35. 35.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) calling late at night
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) camera at eye level
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) camera at the ceiling (d) loud TV behind you

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