Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 555 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying bye before ending (d) camera at the ceiling
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) speaking clearly
9. 9.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
10. 10.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
13. 13.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
16. 16.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) calling late at night (d) loud TV behind you
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) speaking clearly
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) calling late at night (d) hanging up without bye
29. 29.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) “Is this a good time?” (d) saying bye before ending
34. 34.True or false: “saying your name first” shows poor call manners. (a) False (b) True
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
36. 36.True or false: “speaking clearly” shows good call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners

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