Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 556 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) shouting into the phone (d) saying your name first
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) muting when not talking
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) muting when not talking
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) calling late at night (d) a quiet place for calls
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
15. 15.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) camera at eye level
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
19. 19.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) calling late at night (d) camera at eye level
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) camera at eye level (d) a quiet place for calls
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
29. 29.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) shouting into the phone (d) eating while on a call
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) a quiet place for calls (d) calling late at night
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
37. 37.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
38. 38.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
39. 39.True or false: “camera at eye level” shows good call manners. (a) True (b) False
40. 40.True or false: “speaking clearly” shows poor call manners. (a) False (b) True

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