Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 557 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) shouting into the phone
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) calling late at night (d) shouting into the phone
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) calling late at night
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
10. 10.True or false: “camera at eye level” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) saying your name first
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) hanging up without bye
18. 18.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
20. 20.True or false: “saying your name first” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) eating while on a call (d) side talk during a call
24. 24.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) eating while on a call
30. 30.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
31. 31.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) saying bye before ending
35. 35.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) camera at eye level
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

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