Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 558 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
5. 5.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) muting when not talking
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) calling late at night (d) camera at eye level
16. 16.True or false: “eating while on a call” shows good call manners. (a) True (b) False
17. 17.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
23. 23.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) muting when not talking (d) camera at eye level
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) saying bye before ending
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) speaking clearly
31. 31.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) shouting into the phone
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners

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