Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 559 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) shouting into the phone (d) eating while on a call
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) muting when not talking (d) a quiet place for calls
4. 4.True or false: “camera at eye level” shows good call manners. (a) False (b) True
5. 5.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) side talk during a call
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) speaking clearly
12. 12.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
13. 13.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) eating while on a call (d) a quiet place for calls
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
19. 19.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) hanging up without bye
20. 20.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
25. 25.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) speaking clearly (d) a quiet place for calls
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) loud TV behind you
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) speaking clearly
31. 31.True or false: “muting when not talking” shows good call manners. (a) False (b) True
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
35. 35.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) camera at the ceiling (d) hanging up without bye
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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