Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 560 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) “Is this a good time?” (d) camera at the ceiling
4. 4.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) speaking clearly (d) a quiet place for calls
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
9. 9.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) loud TV behind you
17. 17.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) shouting into the phone (d) calling late at night
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
19. 19.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) hanging up without bye
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
22. 22.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) calling late at night (d) hanging up without bye
24. 24.True or false: “saying your name first” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) a quiet place for calls
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) muting when not talking (d) speaking clearly
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) speaking clearly (d) calling late at night
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) eating while on a call
34. 34.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at eye level (d) hanging up without bye
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) camera at eye level (d) saying bye before ending
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.True or false: “eating while on a call” shows good call manners. (a) False (b) True

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