Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 57 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
5. 5.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
6. 6.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
7. 7.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
8. 8.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) eating while on a call
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) muting when not talking
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) side talk during a call (d) calling late at night
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying your name first (d) side talk during a call
24. 24.True or false: “saying your name first” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) eating while on a call
26. 26.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.True or false: “calling late at night” shows good call manners. (a) False (b) True
29. 29.True or false: “eating while on a call” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
35. 35.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) loud TV behind you
38. 38.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) eating while on a call (d) side talk during a call
40. 40.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students