Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 561 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
5. 5.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) saying bye before ending
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) a quiet place for calls (d) camera at eye level
9. 9.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
11. 11.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
13. 13.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) speaking clearly (d) saying your name first
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.True or false: “calling late at night” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying bye before ending (d) side talk during a call
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) saying bye before ending (d) “Is this a good time?”
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) eating while on a call (d) saying bye before ending
25. 25.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) hanging up without bye (d) side talk during a call
31. 31.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
33. 33.True or false: “side talk during a call” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) side talk during a call
35. 35.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) muting when not talking (d) a quiet place for calls
36. 36.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) saying your name first
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) saying bye before ending (d) camera at eye level
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) hanging up without bye
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) eating while on a call
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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