Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 562 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at the ceiling (c) camera at eye level (d) a quiet place for calls
4. 4.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) “Is this a good time?” (d) a quiet place for calls
7. 7.True or false: “eating while on a call” shows good call manners. (a) True (b) False
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) muting when not talking
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) hanging up without bye (d) calling late at night
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) a quiet place for calls (d) saying bye before ending
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) loud TV behind you (d) eating while on a call
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) eating while on a call (d) “Is this a good time?”
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling
27. 27.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) hanging up without bye
31. 31.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
34. 34.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) side talk during a call
36. 36.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners

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