Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 563 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling late at night (d) camera at the ceiling
5. 5.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) saying your name first (d) camera at the ceiling
7. 7.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) side talk during a call (d) loud TV behind you
10. 10.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) loud TV behind you (d) calling late at night
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
12. 12.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
16. 16.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
19. 19.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) saying your name first (d) calling late at night
28. 28.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) saying bye before ending
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) “Is this a good time?” (d) muting when not talking
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) a quiet place for calls
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students