Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 564 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
8. 8.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) side talk during a call
10. 10.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
14. 14.True or false: “saying your name first” shows good call manners. (a) False (b) True
15. 15.True or false: “speaking clearly” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
17. 17.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
18. 18.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
19. 19.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
23. 23.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) eating while on a call
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) camera at eye level (d) saying bye before ending
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) calling late at night
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) camera at eye level (d) a quiet place for calls
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) camera at the ceiling (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) hanging up without bye
36. 36.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call
40. 40.True or false: “calling late at night” shows poor call manners. (a) True (b) False

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