Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 565 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
2. 2.True or false: “speaking clearly” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) eating while on a call (d) camera at eye level
5. 5.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) saying bye before ending (d) hanging up without bye
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) side talk during a call (d) saying bye before ending
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) loud TV behind you (d) calling late at night
16. 16.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
17. 17.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) hanging up without bye (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
22. 22.True or false: “saying your name first” shows good call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) side talk during a call (d) camera at the ceiling
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.True or false: “calling late at night” shows good call manners. (a) False (b) True
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
28. 28.True or false: “eating while on a call” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) speaking clearly (d) side talk during a call
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
34. 34.True or false: “muting when not talking” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) loud TV behind you
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
37. 37.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students