Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 566 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying bye before ending (d) “Is this a good time?”
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
5. 5.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
7. 7.True or false: “muting when not talking” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) a quiet place for calls
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.True or false: “saying your name first” shows good call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
16. 16.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) camera at eye level (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) saying your name first (d) calling late at night
24. 24.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) muting when not talking (d) speaking clearly
25. 25.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) camera at the ceiling (d) side talk during a call
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
30. 30.True or false: “calling late at night” shows poor call manners. (a) True (b) False
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
32. 32.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
35. 35.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
36. 36.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) saying your name first
39. 39.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) camera at eye level

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