Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 567 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) camera at eye level
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
5. 5.True or false: “speaking clearly” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
8. 8.True or false: “calling late at night” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
12. 12.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
17. 17.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
20. 20.True or false: “camera at eye level” shows good call manners. (a) False (b) True
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) loud TV behind you (d) camera at eye level
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) saying bye before ending (d) saying your name first
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) calling late at night (d) eating while on a call
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
35. 35.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) loud TV behind you
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) muting when not talking (d) saying your name first
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) shouting into the phone (d) saying bye before ending
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners

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