Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 568 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) a quiet place for calls (d) camera at eye level
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) speaking clearly
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
8. 8.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying your name first (d) shouting into the phone
10. 10.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) speaking clearly (d) a quiet place for calls
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) saying bye before ending (d) muting when not talking
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) saying bye before ending
18. 18.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) muting when not talking (d) camera at the ceiling
20. 20.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
21. 21.True or false: “eating while on a call” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) muting when not talking
29. 29.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) hanging up without bye (d) shouting into the phone
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) calling late at night
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
37. 37.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students