Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 569 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) calling late at night (d) loud TV behind you
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
4. 4.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
5. 5.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) shouting into the phone
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) camera at the ceiling (d) eating while on a call
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) a quiet place for calls
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) hanging up without bye (d) speaking clearly
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) muting when not talking
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
25. 25.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) speaking clearly (d) camera at eye level
27. 27.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) saying bye before ending (d) camera at eye level
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
29. 29.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) muting when not talking (d) shouting into the phone
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) saying your name first (d) speaking clearly
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) eating while on a call
37. 37.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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