Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 570 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) saying bye before ending
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
6. 6.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) shouting into the phone (d) camera at eye level
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) speaking clearly (d) hanging up without bye
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) a quiet place for calls
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at eye level (d) calling late at night
15. 15.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
16. 16.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) muting when not talking
18. 18.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) camera at the ceiling (d) loud TV behind you
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
21. 21.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) calling late at night (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) “Is this a good time?”
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) hanging up without bye
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) side talk during a call
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
28. 28.True or false: “eating while on a call” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) saying bye before ending (d) “Is this a good time?”
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) hanging up without bye (d) eating while on a call
40. 40.True or false: “speaking clearly” shows poor call manners. (a) False (b) True

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