Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 58 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) calling late at night (d) camera at eye level
8. 8.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.True or false: “saying your name first” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.True or false: “side talk during a call” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) camera at the ceiling (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) hanging up without bye (d) eating while on a call
20. 20.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
21. 21.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) a quiet place for calls
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) a quiet place for calls (d) side talk during a call
28. 28.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) saying your name first
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) saying your name first
34. 34.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again

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