Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 571 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) loud TV behind you (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) calling late at night
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) camera at the ceiling (d) hanging up without bye
9. 9.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
10. 10.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) speaking clearly (d) muting when not talking
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) calling late at night
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.True or false: “saying your name first” shows poor call manners. (a) False (b) True
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) muting when not talking (d) camera at eye level
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
19. 19.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) calling late at night
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
26. 26.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) camera at eye level
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) eating while on a call
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
34. 34.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
37. 37.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) shouting into the phone (d) hanging up without bye
38. 38.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
39. 39.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) loud TV behind you (d) calling late at night
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) saying your name first

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