Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 572 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) side talk during a call (d) speaking clearly
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) eating while on a call
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) speaking clearly (d) “Is this a good time?”
10. 10.True or false: “eating while on a call” shows good call manners. (a) False (b) True
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) saying your name first
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) camera at eye level (d) “Is this a good time?”
19. 19.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
20. 20.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) side talk during a call (d) hanging up without bye
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) calling late at night
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) calling late at night (d) saying bye before ending
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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