Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 573 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) False (b) True
2. 2.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) side talk during a call (d) saying your name first
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) eating while on a call
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) eating while on a call (d) hanging up without bye
10. 10.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) loud TV behind you
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.True or false: “calling late at night” shows poor call manners. (a) True (b) False
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) eating while on a call
25. 25.True or false: “muting when not talking” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
28. 28.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) camera at eye level (d) speaking clearly
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) “Is this a good time?” (d) eating while on a call
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) camera at the ceiling (d) speaking clearly
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) speaking clearly
35. 35.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) muting when not talking
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) muting when not talking

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