Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 574 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.True or false: “eating while on a call” shows good call manners. (a) True (b) False
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) eating while on a call
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at the ceiling (d) saying your name first
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) speaking clearly (d) “Is this a good time?”
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) muting when not talking
11. 11.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
15. 15.True or false: “speaking clearly” shows good call manners. (a) True (b) False
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) camera at the ceiling
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.True or false: “saying your name first” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) speaking clearly (d) muting when not talking
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) calling late at night (d) hanging up without bye
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) eating while on a call
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
34. 34.True or false: “side talk during a call” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) saying your name first
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) side talk during a call
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) speaking clearly (d) saying your name first
40. 40.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners

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