Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 575 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
3. 3.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) a quiet place for calls
5. 5.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) camera at the ceiling (d) calling late at night
7. 7.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) eating while on a call (d) saying bye before ending
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) loud TV behind you
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
14. 14.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) eating while on a call
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.True or false: “calling late at night” shows good call manners. (a) True (b) False
20. 20.True or false: “camera at eye level” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) saying bye before ending
23. 23.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
27. 27.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) side talk during a call
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) speaking clearly
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) loud TV behind you
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) camera at eye level (d) saying your name first
32. 32.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) hanging up without bye (d) side talk during a call
36. 36.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) eating while on a call
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
39. 39.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
40. 40.True or false: “speaking clearly” shows poor call manners. (a) False (b) True

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