Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 576 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) eating while on a call
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) speaking clearly
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) camera at eye level (d) side talk during a call
13. 13.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
14. 14.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) saying bye before ending (d) speaking clearly
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) eating while on a call
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) calling late at night
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
24. 24.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) saying bye before ending (d) camera at eye level
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) speaking clearly (d) camera at eye level
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) hanging up without bye (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) loud TV behind you
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) camera at the ceiling
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) calling late at night (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) eating while on a call
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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