Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 579 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) loud TV behind you (d) side talk during a call
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) hanging up without bye
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) camera at eye level (d) loud TV behind you
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) loud TV behind you
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) saying bye before ending (d) muting when not talking
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
13. 13.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying your name first (d) camera at the ceiling
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) speaking clearly
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
22. 22.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
30. 30.True or false: “saying your name first” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.True or false: “eating while on a call” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) saying your name first
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
35. 35.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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