Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 580 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) calling late at night
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) camera at eye level
13. 13.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
14. 14.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) hanging up without bye (d) shouting into the phone
18. 18.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) camera at the ceiling (d) side talk during a call
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
22. 22.True or false: “muting when not talking” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) eating while on a call
24. 24.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) “Is this a good time?” (d) speaking clearly
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
27. 27.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
30. 30.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) camera at eye level
31. 31.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) eating while on a call
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) saying your name first (d) side talk during a call

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