Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 59 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) loud TV behind you
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
5. 5.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
7. 7.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) muting when not talking (d) hanging up without bye
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) saying your name first (d) side talk during a call
13. 13.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) shouting into the phone (d) “Is this a good time?”
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) hanging up without bye (d) saying bye before ending
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) saying your name first
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) eating while on a call
19. 19.True or false: “camera at eye level” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) hanging up without bye (d) side talk during a call
23. 23.True or false: “saying your name first” shows good call manners. (a) True (b) False
24. 24.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.True or false: “calling late at night” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
30. 30.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
33. 33.True or false: “speaking clearly” shows good call manners. (a) False (b) True
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) muting when not talking (d) side talk during a call
38. 38.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
39. 39.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners

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