Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 581 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
13. 13.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) saying your name first
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) shouting into the phone (d) calling late at night
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) eating while on a call
17. 17.True or false: “camera at eye level” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
19. 19.True or false: “muting when not talking” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) side talk during a call (d) muting when not talking
29. 29.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
33. 33.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) side talk during a call (d) loud TV behind you
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) hanging up without bye (d) camera at the ceiling
37. 37.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
40. 40.True or false: “speaking clearly” shows poor call manners. (a) False (b) True

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