Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 582 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
8. 8.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
9. 9.True or false: “saying your name first” shows good call manners. (a) False (b) True
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) “Is this a good time?”
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) camera at eye level
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
18. 18.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.True or false: “side talk during a call” shows good call manners. (a) False (b) True
24. 24.True or false: “saying your name first” shows poor call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying your name first (d) side talk during a call
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) a quiet place for calls (d) muting when not talking
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) saying bye before ending
33. 33.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) muting when not talking (d) camera at eye level
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) speaking clearly
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at eye level (d) loud TV behind you
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) shouting into the phone

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