Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 583 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
5. 5.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) muting when not talking
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) calling late at night (d) loud TV behind you
7. 7.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) saying bye before ending (d) speaking clearly
9. 9.True or false: “muting when not talking” shows good call manners. (a) False (b) True
10. 10.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) camera at eye level
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
15. 15.True or false: “calling late at night” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) side talk during a call
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) loud TV behind you (d) hanging up without bye
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) loud TV behind you
25. 25.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at eye level (d) calling late at night
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) eating while on a call
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
33. 33.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) shouting into the phone
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) speaking clearly (d) calling late at night
39. 39.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) shouting into the phone

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