Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 584 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) loud TV behind you
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
6. 6.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) shouting into the phone (d) calling late at night
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) calling late at night (d) muting when not talking
10. 10.True or false: “saying your name first” shows good call manners. (a) True (b) False
11. 11.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) shouting into the phone (d) saying your name first
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) a quiet place for calls
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) shouting into the phone (d) side talk during a call
15. 15.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
16. 16.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) loud TV behind you (d) eating while on a call
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) loud TV behind you
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) hanging up without bye
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) eating while on a call
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) calling late at night
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) a quiet place for calls (d) muting when not talking
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
35. 35.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
37. 37.True or false: “calling late at night” shows poor call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) calling late at night

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students