Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 585 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) camera at the ceiling (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) hanging up without bye
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) a quiet place for calls (d) saying your name first
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
19. 19.True or false: “muting when not talking” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
26. 26.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
33. 33.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) camera at the ceiling (d) hanging up without bye
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying your name first (d) saying bye before ending
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) eating while on a call (d) camera at the ceiling

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