Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 586 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
3. 3.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) side talk during a call
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) calling late at night (d) side talk during a call
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.True or false: “speaking clearly” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) camera at eye level
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
18. 18.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
19. 19.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
24. 24.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) hanging up without bye (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) muting when not talking (d) loud TV behind you
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.True or false: “muting when not talking” shows good call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
31. 31.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
32. 32.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) side talk during a call (d) speaking clearly
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) shouting into the phone (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) muting when not talking (d) camera at eye level
39. 39.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
40. 40.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) a quiet place for calls (d) speaking clearly

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