Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 589 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “calling late at night” shows poor call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) calling late at night
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
6. 6.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying bye before ending (c) camera at eye level (d) muting when not talking
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) eating while on a call
8. 8.True or false: “saying your name first” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) hanging up without bye
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
14. 14.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) speaking clearly
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) hanging up without bye
20. 20.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
21. 21.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at eye level (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) eating while on a call
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) shouting into the phone
27. 27.True or false: “muting when not talking” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
30. 30.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
36. 36.True or false: “saying your name first” shows poor call manners. (a) True (b) False
37. 37.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.True or false: “side talk during a call” shows poor call manners. (a) True (b) False

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