Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 590 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) saying your name first
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) side talk during a call (d) camera at eye level
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) speaking clearly (d) camera at the ceiling
7. 7.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
8. 8.True or false: “camera at eye level” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) loud TV behind you (d) shouting into the phone
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) loud TV behind you
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
15. 15.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
16. 16.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) saying bye before ending
19. 19.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) shouting into the phone (d) hanging up without bye
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) loud TV behind you (d) hanging up without bye
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) camera at eye level (d) speaking clearly
28. 28.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) saying your name first (d) speaking clearly
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
34. 34.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) eating while on a call (d) shouting into the phone
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) speaking clearly (d) hanging up without bye

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