Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 60 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) speaking clearly
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) saying your name first (d) camera at eye level
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) calling late at night (d) muting when not talking
9. 9.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) hanging up without bye
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) a quiet place for calls
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) speaking clearly
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) camera at the ceiling
18. 18.True or false: “side talk during a call” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) camera at the ceiling (d) muting when not talking
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) “Is this a good time?” (d) saying your name first
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) camera at the ceiling (d) calling late at night
30. 30.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) loud TV behind you (d) muting when not talking
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying your name first (d) hanging up without bye
35. 35.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.True or false: “calling late at night” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”

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