Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 591 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) saying bye before ending (d) saying your name first
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) speaking clearly (d) “Is this a good time?”
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) shouting into the phone (d) hanging up without bye
9. 9.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) side talk during a call (d) saying your name first
10. 10.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
12. 12.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) side talk during a call (d) eating while on a call
14. 14.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) hanging up without bye (d) muting when not talking
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) saying your name first
16. 16.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) muting when not talking (d) camera at eye level
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
25. 25.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) shouting into the phone
27. 27.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) side talk during a call
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) calling late at night (d) shouting into the phone
32. 32.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
34. 34.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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